Terms & Conditions

Last updated: October 9, 2026

These Terms & Conditions (“Terms”) govern your use of the website zatternstudio.com (the “Site”) and your purchase of products from Zattern (“we”, “us”, “our”).

Zattern is a small studio operated from Saint John, New Brunswick, Canada, and currently ships orders to customers in Canada and the United States.

By accessing the Site, placing an order or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

If you have any questions about these Terms, you can contact us at zuki.zhuang@gmail.com.

1. Overview & agreement

These Terms apply to all visitors, users and customers of the Site.
They describe how we run the shop, how orders work, and what both you and we are responsible for.
By:

visiting the Site
placing an order, and/or
paying for an order

you confirm that you have read, understood and agree to these Terms, as well as our Privacy Policy.

2. Eligibility & using the Site

To use the Site and place orders, you must:

be at least the age of majority in your province, state or country of residence, or
have permission from a parent or legal guardian who agrees to these Terms on your behalf.

You agree that you will:

provide accurate, current and complete information when you place an order or create an account
not use the Site for any unlawful or unauthorized purpose
not attempt to interfere with the security or proper functioning of the Site

We reserve the right to refuse service, close accounts, cancel orders or remove content if we believe a user is violating these Terms or applicable law.

3. Products, images & availability

Product descriptions and the selected product options identify the item offered for sale. Please check the size, materials, care instructions and available options before ordering.

Some product visuals are digital mockups or AI-assisted scenes. They illustrate the design in a setting and are not photographs of every finished item. Screen settings, lighting and printing can affect how colors appear.

4. Print-on-demand & fulfillment

All Zattern products are made using a print-on-demand model, which means your item is only produced after you place an order. There is no large warehouse of pre-made stock; your pieces are made for you.

All patterns and designs are created by us.
Actual colors, scale and details may vary slightly due to screen settings, printing processes and lighting.
Production, packaging and shipping are handled by Printful, our print-on-demand fulfillment partner.

Because orders are sent to production shortly after they are placed:

There is a limited time window to change or cancel an order.
Once production has started, changes are usually not possible (see sections 8 and 9).

This model helps reduce over-production and waste, but it also means each order is more individualized and made to order.

5. Pricing, currency & taxes

All prices shown on the Site are in the currency indicated on the product and checkout pages (typically CAD or USD). Prices, product information and shipping rates may change without notice, but the price you see at checkout is the price for your order at that moment.

Unless stated otherwise:

Prices do not include customs duties, import taxes or brokerage fees that may be charged by your country when the order crosses borders.
You are responsible for any such additional fees charged by customs or carriers.

We collect applicable sales taxes (such as HST/GST) as required by law, based on your shipping address and current regulations.

We do our best to keep all information accurate, but errors (including typographical errors, pricing mistakes or inaccuracies) may occur.

If we discover an error related to your order, we may cancel or adjust the order and will contact you using the email address you provided.

6. Orders & payment

6.1 Order process

To place an order, you must:

Add items to your cart
Proceed to checkout
Provide billing, shipping and contact information
Confirm and submit payment

After you place an order, you will receive an email confirming that we received it. This email does not guarantee acceptance; we reserve the right to accept or reject any order.

6.2 Payment methods

We currently accept supported credit and debit cards through WooPayments. Digital wallets and alternative payment methods are currently disabled. All payments are processed securely by third-party payment processors using industry-standard methods.
By submitting payment information, you:

represent that you are authorized to use the payment method provided
authorize us (and our payment processors) to charge the total amount of your order, including any applicable taxes and shipping fees

We do not store your full credit card details on our own servers.

6.3 Right to refuse or cancel orders

We may refuse or cancel any order, in whole or in part, for reasons including but not limited to:

suspected fraud or unauthorized activity
incorrect pricing or product information
inability to fulfill the order (for example, fulfillment or shipping limitations)
violation of these Terms

If we cancel an order after payment has been processed, we will issue a refund for the affected amount to the original payment method.

7. Shipping & delivery

7.1 Shipping regions

We currently ship orders to Canada and the United States.
If you attempt to ship to a location outside these regions, we may cancel the order and refund you.

7.2 Shipping costs

Shipping costs are calculated at checkout based on:

your shipping address, and
the items in your cart (weight, size, destination)

You will see the shipping cost before you complete your order.

7.3 Production & delivery times

Because products are made to order, there are two timeframes:

Production time: the time it takes our fulfillment partner to make and prepare your items after your order is placed.
Shipping time: the time it takes for the carrier to deliver your package after it has been shipped.

Estimated timeframes may be displayed on the product or checkout pages. These are estimates, not guarantees. Actual delivery times may vary due to factors outside our control, such as customs processing, carrier delays, holidays or weather events.

7.4 Risk of loss

Once an order is handed over to the shipping carrier, the risk of loss passes to you, subject to applicable law.
However, if your package is lost or significantly delayed, please contact us and we will do our best to help investigate with our fulfillment partner and the carrier.

We are not responsible for delays caused by:

customs inspections
incorrect or incomplete shipping addresses provided by you
carrier errors or disruptions
events beyond our reasonable control (force majeure)

8. Returns, replacements & order issues

Because our products are made to order, we are generally not able to accept returns or exchanges for change of mind, wrong size chosen, or personal preference.

However, we want you to be happy with your order. If there is a problem, please reach out.

8.1 Damaged, misprinted or incorrect items

If your item arrives damaged, misprinted or significantly different from the product description, please contact us at zuki.zhuang@gmail.com within 30 days of receiving your order, and include:

your order number
a description of the issue
clear photos of the item and the problem

We will review the information and, where appropriate, work with our fulfillment partner to arrange a replacement, reprint or partial/full refund.

8.2 Lost packages

If your package appears to be lost in transit:

First, check the tracking information and confirm the shipping address.
If it still seems lost or stuck, contact us with your order number.

We will contact our fulfillment partner and the carrier to investigate.
Based on the outcome and carrier policies, we will determine whether a replacement or refund is possible.

8.3 Non-returnable situations

We are unable to offer returns or replacements in situations such as:

you provided an incorrect or incomplete shipping address
the package was refused or unclaimed
normal, minor variations in color, placement or size due to the print-on-demand process or screen differences

We will always try to be fair and reasonable, but we also need to respect the limits of a made-to-order production model.

See our Refund Policy for the quality-claim process, replacements and refunds.

9. Order changes & cancellations

Because orders are produced on demand, there is a limited time window after you place an order in which changes or cancellations may be possible.

If you notice an error (such as a wrong address or item), please email us at zuki.zhuang@gmail.com as soon as possible with your order number and the details of the change requested.

If the order has not yet entered production, we will do our best to modify or cancel it.
If the order has already entered production or has shipped, we may not be able to make changes or provide a refund.

We cannot guarantee that any change or cancellation request will be successful, but we will always try to help within the limits of our production partners.

10. Intellectual property

All content on the Site, including but not limited to patterns, artwork, product designs, images, logos, text, layout and graphics, is owned by Zattern or licensed to us and is protected by copyright and other intellectual property laws.

By purchasing a product, you are granted a personal, non-commercial right to use that item (for example, in your home or as a gift). You do not acquire any ownership or license to:

reproduce, resell or redistribute the designs,
create derivative works, or
use the designs for commercial or promotional purposes,

unless we give you clear written permission.

Any unauthorized use of our designs or content is prohibited.

11. Personal use of products

Our products are primarily intended for personal use and gifting.

If you plan to:

resell our products,
use them in a commercial environment, or
place bulk or wholesale-style orders,

please contact us first at zuki.zhuang@gmail.com so we can discuss whether this is possible and under what terms.

We reserve the right to decline large or wholesale orders at our discretion.

12. Limitation of liability

To the fullest extent permitted by applicable law:

We are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data or replacement costs, arising from your use of the Site or purchase of our products.
Our total liability for any claim related to a specific order will not exceed the amount you paid for that order.

Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws that cannot be excluded or limited.

13. Governing law

These Terms and any disputes arising out of or in connection with your use of the Site or purchase of products are governed by the laws of the Province of New Brunswick and the federal laws of Canada, without regard to conflict of law principles.

You agree that any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in New Brunswick, Canada, unless applicable consumer protection laws require otherwise.

14. Changes to these Terms

We may update or modify these Terms from time to time to reflect changes in our business, products, practices or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the Site or placement of new orders after the updated Terms are posted means you accept the revised Terms.

If a change is significant, we may highlight it more clearly on the Site for a period of time.

15. Contact

If you have any questions about these Terms, our products or an order, you can contact us at:

Email: zuki.zhuang@gmail.com

We’ll do our best to respond in a calm, clear and timely way.