Terms & Conditions
Last updated: February 25, 2026
These Terms & Conditions (“Terms”) govern your use of the website zattern.ca (the “Site”) and your purchase of products from Zattern (“we”, “us”, “our”).
Zattern is a small studio operated from Saint John, New Brunswick, Canada, and currently ships orders to customers in Canada and the United States.
By accessing the Site, placing an order or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
If you have any questions about these Terms, you can contact us at zuki.zhuang@gmail.com.
1. Overview & agreement
These Terms apply to all visitors, users and customers of the Site.
They describe how we run the shop, how orders work, and what both you and we are responsible for.
By:
2. Eligibility & using the Site
To use the Site and place orders, you must:
- provide accurate, current and complete information when you place an order or create an account
- not use the Site for any unlawful or unauthorized purpose
- not attempt to interfere with the security or proper functioning of the Site
3. Products, images & availability
If and when privacy regulations require a legal basis (for example under GDPR for visitors from the EU/EEA), we process your personal information based on one or more of the following:
4. Print-on-demand & fulfillment
Most products are made using a print-on-demand model, which means your item is only produced after you place an order. There is no large warehouse of pre-made stock; your pieces are made for you.
5. Pricing, currency & taxes
All prices shown on the Site are in the currency indicated on the product and checkout pages (typically CAD or USD). Prices, product information and shipping rates may change without notice, but the price you see at checkout is the price for your order at that moment.
Unless stated otherwise:
- Prices do not include customs duties, import taxes or brokerage fees that may be charged by your country when the order crosses borders.
- You are responsible for any such additional fees charged by customs or carriers.
We collect applicable sales taxes (such as HST/GST) as required by law, based on your shipping address and current regulations.
We do our best to keep all information accurate, but errors (including typographical errors, pricing mistakes or inaccuracies) may occur.
If we discover an error related to your order, we may cancel or adjust the order and will contact you using the email address you provided.
6. Orders & payment
6.1 Order process
To place an order, you must:
6.2 Payment methods
We currently accept credit card payments only. All payments are processed securely by third-party payment processors using industry-standard methods.
By submitting payment information, you:
6.3 Right to refuse or cancel orders
We may refuse or cancel any order, in whole or in part, for reasons including but not limited to:
7. Shipping & delivery
7.1 Shipping regions
TWe currently ship orders to Canada and the United States.
If you attempt to ship to a location outside these regions, we may cancel the order and refund you.
7.2 Shipping costs
Shipping costs are calculated at checkout based on:
7.3 Production & delivery times
Because products are made to order, there are two timeframes:
7.4 Risk of loss
Once an order is handed over to the shipping carrier, the risk of loss passes to you, subject to applicable law.
However, if your package is lost or significantly delayed, please contact us and we will do our best to help investigate with our fulfillment partner and the carrier.
We are not responsible for delays caused by:
8. Returns, replacements & order issues
Because our products are made to order, we are generally not able to accept returns or exchanges for change of mind, wrong size chosen, or personal preference.
However, we want you to be happy with your order. If there is a problem, please reach out.
8.1 Damaged, misprinted or incorrect items
If your item arrives damaged, misprinted or significantly different from the product description, please contact us at zuki.zhuang@gmail.com within a reasonable time after delivery (for example, within 14 days), and include:
8.2 Lost packages
If your package appears to be lost in transit:
8.3 Non-returnable situations
We are unable to offer returns or replacements in situations such as:
9. Order changes & cancellations
Because orders are produced on demand, there is a limited time window after you place an order in which changes or cancellations may be possible.
If you notice an error (such as a wrong address or item), please email us at zuki.zhuang@gmail.com as soon as possible with your order number and the details of the change requested.:
- If the order has not yet entered production, we will do our best to modify or cancel it.
- If the order has already entered production or has shipped, we may not be able to make changes or provide a refund.
We cannot guarantee that any change or cancellation request will be successful, but we will always try to help within the limits of our production partners.
10. Intellectual property
All content on the Site, including but not limited to patterns, artwork, product designs, images, logos, text, layout and graphics, is owned by Zattern or licensed to us and is protected by copyright and other intellectual property laws.
By purchasing a product, you are granted a personal, non-commercial right to use that item (for example, in your home or as a gift). You do not acquire any ownership or license to:
- reproduce, resell or redistribute the designs,
- create derivative works, or
- use the designs for commercial or promotional purposes,
unless we give you clear written permission.
Any unauthorized use of our designs or content is prohibited.
11. Personal use of products
Our products are primarily intended for personal use and gifting.
If you plan to:
- resell our products,
- use them in a commercial environment, or
- place bulk or wholesale-style orders,
unless we give you clear written permission.
please contact us first at zuki.zhuang@gmail.com so we can discuss whether this is possible and under what terms.
We reserve the right to decline large or wholesale orders at our discretion.
12. Limitation of liability
To the fullest extent permitted by applicable law:
- We are not liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data or replacement costs, arising from your use of the Site or purchase of our products.
- Our total liability for any claim related to a specific order will not exceed the amount you paid for that order.
- place bulk or wholesale-style orders,
Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory consumer protection laws that cannot be excluded or limited.
13. Governing law
These Terms and any disputes arising out of or in connection with your use of the Site or purchase of products are governed by the laws of the Province of New Brunswick and the federal laws of Canada, without regard to conflict of law principles.
You agree that any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in New Brunswick, Canada, unless applicable consumer protection laws require otherwise.
14. Changes to these Terms
We may update or modify these Terms from time to time to reflect changes in our business, products, practices or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of the Site or placement of new orders after the updated Terms are posted means you accept the revised Terms.
If a change is significant, we may highlight it more clearly on the Site for a period of time.
15. Contact
If you have any questions about these Terms, our products or an order, you can contact us at:
Email: zuki.zhuang@gmail.com
We’ll do our best to respond in a calm, clear and timely way.